Trader Terms & Conditions

1. Booking procedure and confirmation

All bookings must be submitted through our official application process. A booking is confirmed only when we confirm acceptance and receive the required payment. Verbal bookings are not accepted.

2. Insurance requirements

• Traders must provide a valid Public Liability Insurance certificate with cover of at least £5 million no later than seven days before the event.
• Where relevant, traders must also provide evidence of Product Liability Insurance, Employers’ Liability Insurance, Gas Safe certification for LPG equipment and PAT testing for electrical equipment.

3. Product and trader eligibility

• Traders must ordinarily be producers, growers, crafters or makers of the goods they sell. Products should ideally be local, ethical, and made or finished in the UK, unless we make an exception to create a balanced market.
• We may refuse applications that do not align with the local, sustainable and artisanal ethos of our markets.

4. Arrival, departure and vehicle access

• Vehicle access is strictly controlled. Traders must follow the designated arrival and departure times and all site-specific vehicle restrictions.
• Where damage to grassed or protected areas is directly attributable to a trader or their representative, the trader is liable for the reasonable cost of restoring the area to the venue’s satisfaction.
• Vehicles must be removed from the market site by the stated time and must not return until authorised by market staff.
• Late arrivals may forfeit their stall without a refund.

5. Stall presentation and equipment

• Stalls must be presented professionally. Unsafe homemade or domestic gazebos may be refused entry.
• Gazebos must be secured with weights of at least 12–15kg on every leg. Garden gazebos or insufficiently weighted structures may be refused.
• Food vendors must provide hand sanitiser for customer use.

6. Waste and rubbish

Traders must remove all trade waste from the site and must not use on-site public bins for trade waste. We may charge a reasonable cleaning or waste-removal fee if rubbish is left behind.

7. Emergency contact

Traders must provide a secondary emergency contact who will not be present at the event, for use in the event of injury, illness or an early departure.

8. Health, fire and food safety

• Traders serving cooked food must have suitable fire-safety equipment, such as an appropriate extinguisher and fire blanket, and a first-aid kit on site.
• Food businesses must comply with applicable food-safety law, including the Food Safety Act 1990 and retained food-hygiene requirements, and must be registered with their local authority.
• Applicable electrical appliances must be safe, and PAT testing evidence must be provided when requested.

9. Payment, invoicing and cancellation

• Payment is due in accordance with the invoice and no later than 28 days before the event.
• Cancellations fewer than 21 days before an event, including non-attendance, are not refundable and the full fee remains payable.
• When a trader cancels more than 21 days in advance, we may carry a payment forward to a future event, but no cash refund will be given.
• Accepted bookings are legally binding and the trader remains liable for the full payment regardless of attendance, subject to any rights that cannot lawfully be excluded.

10. Adverse weather and force majeure

If an event is cancelled because of severe weather or circumstances beyond our reasonable control, including a pandemic or national emergency, fees may be transferred to a future date but are not refundable.

11. Security and Martyn’s Law

Traders may be required to attend briefings about security, suspicious activity and emergency procedures. Traders must follow all applicable requirements under the Terrorism (Protection of Premises) Act 2025, commonly known as Martyn’s Law, together with site-specific safety and resilience instructions.

12. Behaviour and conduct

Abusive, aggressive or discriminatory behaviour is not tolerated. A trader acting inappropriately may be required to leave immediately and may be excluded from future events.

13. Refusing applications or cancelling bookings

We may refuse an application or cancel a trader’s place if these terms are breached or conduct undermines the event. Any refund will depend on the circumstances, the seriousness of the breach and applicable law.

14. Data protection and communication

• We process personal data as described in our Privacy Policy and in accordance with applicable UK data-protection law.
• We will send traders operational and contractual communications required to administer applications, bookings, safety, payments and events.
• Marketing is optional where consent is required. You may withdraw consent or object to direct marketing at any time by contacting us.

Legal and regulatory summary

Applicable requirements may include the Consumer Rights Act 2015, Food Safety Act 1990, food-hygiene regulations, Health and Safety at Work etc. Act 1974, Terrorism (Protection of Premises) Act 2025, UK GDPR and Data Protection Act 2018.

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